Kim takes a selfie while flying on a client’s private jet
In spite of the fact that we live in a disposable society, demand for furniture upholstery and reupholstering is not slowing down.
Actually, the opposite is true, especially for the upholstery service that specializes in recovering antique furniture. Not only that, but you can start and operate your upholstery business out of your own home (yes, you can work from home!) and you can do it part time if that is your goal. So what are the keys to becoming a successful upholsterer?
Kim and I have been doing well in our upholstery business for over 20 years, and we continue to meet great people and have many wonderful experiences. Let me now give you some advice that I call our 5 best secrets to upholstery business success.
1) Answer your phone. It’s one of the simplest things you can do. So many times we hear the client on the other end of the line say “Wow, you answered your phone!”, or “I wasn’t prepared to talk to a real person, give me a second to re-think what I was going to say”. You know yourself that you hate talking to an answering machine or never ending list of options for leaving a message. By answering your phone you get your prospect while she or he is ready to talk to you. This is a hot lead. They are now impressed and you can wow them more by answering their questions on the spot. Kim usually says, “Good morning, Kim’s Upholstery” or “Good afternoon, Kim’s Upholstery”, and 9 times out of 10 it’s the wrong time of day, so right off there is a laugh to start the conversation.